Category Archives: Big Data

Delight your Customers with an Authentic Customer Business Model
AI / Big Data / Business Model Design / Culture / Customer Delight / Customer Journey / Customer Success / CX / Design / Design Thinking / innovation / Machine Learning / marketing / Sales Enablement / Service Design / Transformation / Uncategorized / Value

Delight your Customers with an Authentic Customer Business Model

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Build an authentic customer business model that works What is Customer Authenticity? How good do you think your customer’s experience really is?  In a ‘complex’ sales process there are many different stakeholders, constituencies and offerings and ways to engage.  Bill Schmarzo reminds me that customers are not buying your product, they are buying a means … Continue reading →

Big Data / Cloud Computing / Connections / Geography / Space

I like to see how things fit together

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I like to consider how things fit together.  (Spatially) Separate No More refers to a geographical theory from the 1960’s called Spatial Separatism.   I like to call it the “Isolated Theory,” because it was “possible to identify, separate and evaluate the spatial as an independent phenomenon or a property of events examined through spatial analysis.” (Sack, 1974)  Geographers posited … Continue reading →