The Designer’s Mindset – The Force Mechanism of Change
Ambiguity / Collaboration / Culture / Design / Design Thinking / Facilitated Workshops / innovation / Mindset / Psychology / strategy / Transformation

The Designer’s Mindset – The Force Mechanism of Change

The psychology of how we pivot and the mechanics of how we do so. Horses for courses It seemed like an interesting insight into the equestrian world rather than a life lesson, when Tim Beecher explained to me how racehorses take a jump. It was the very start of my career and the famed Irish horseman … Continue reading

What’s your Point of View?
Collaboration / Culture / Customer Engagement / Customer Journey / CX / Design Thinking / Ideas / innovation / marketing / Process / Sales Enablement / Service Design / strategy / Tools / Transformation / Value / Value Proposition Design

What’s your Point of View?

Have you ever given time to really considering what your point of view is or why that’s important? Let’s look at 8 steps to building a firm foundation for value from your POV. Continue reading

Business Model Design / Collaboration / Culture / Customer Engagement / Customer Journey / Design Thinking / Executive Briefing Progam / Facilitated Workshops / Ideas / innovation / marketing / Outcomes / Sales Enablement / Transformation / Value Proposition Design

Reframe your Executive Briefing Program as a Business Design Tool

Your Executive Briefing Program can – and should be – reframed as a key enabler of longer term customer-centered relationships and desired business outcomes. Continue reading

Collaboration / Design / Design Thinking / Ideas / innovation / strategy / Transformation / Value

It’s not the thing you fling, it’s the fling itself

One of the first pieces of advice I recall being given, upon starting a new role with broad expectations and few resources, was, “Don’t try to boil the ocean.” It is the standout piece of bad advice that I have ever received. I can work within constraints, I just don’t do well in the absence of creativity. Continue reading