Embrace Uncertainty with Practical Creativity. Creativity, Motivation, Practice. I design and build business programs for a living. This means consciously deploying a framework of design and agile methodologies to discover, define and make operational adaptive and innovative actions that scale. With the pace and breadth of change in today’s technology and business environments our perspectives by definition … Continue reading
Category Archives: Design
The Designer’s Mindset – The Force Mechanism of Change
The psychology of how we pivot and the mechanics of how we do so. Horses for courses It seemed like an interesting insight into the equestrian world rather than a life lesson, when Tim Beecher explained to me how racehorses take a jump. It was the very start of my career and the famed Irish horseman … Continue reading
Delight your Customers with an Authentic Customer Business Model
Build an authentic customer business model that works What is Customer Authenticity? How good do you think your customer’s experience really is? In a ‘complex’ sales process there are many different stakeholders, constituencies and offerings and ways to engage. Bill Schmarzo reminds me that customers are not buying your product, they are buying a means … Continue reading
A Blueprint for Better Program Design
Give your organization a value advantage with human-centered design. Continue reading
Building a Standard Framework for Transformation
As a company goes through a transformation, it’s important to recognize the four interdependent journeys that will take place. Continue reading
Thoughts on Practical Creativity
I believe that if we infuse our programs with the belief that they truly transform the business, we will always connect dots that spark our imagination, enabling multiple adjacent possibilities. Continue reading
It’s not the thing you fling, it’s the fling itself
One of the first pieces of advice I recall being given, upon starting a new role with broad expectations and few resources, was, “Don’t try to boil the ocean.” It is the standout piece of bad advice that I have ever received. I can work within constraints, I just don’t do well in the absence of creativity. Continue reading
Five Design Considerations for Every Program
Common Sense Design Basics I’m currently interested in how to design a Customer Engagement Platform across sales, services and marketing outlets. We’ll build upon several existing projects and work streams to give a better understanding of our value to a customer on a global level, as depicted in this highly simplified view. It’s a converged, account-based view, forming … Continue reading